We are seeking a motivated Concrete Dispatch Manager to oversee our team of dispatchers and ensure the efficient coordination of concrete orders and deliveries. This role involves managing daily operations, scheduling mixer drivers, and maintaining high standards of customer service. Exceptional communication skills and the ability to thrive in a fast-paced environment are essential.
Responsibilities
Coordinate activities of employees involved in manufacturing and delivering of concrete products.
Quote prices, respond to customer inquiries, and ensure timely order fulfillment.
Communicate effectively with customers to determine order details and job site requirements.
Recommend value-added products to enhance customer satisfaction and project performance.
Enter customer orders accurately into the dispatch system and address any potential issues.
Schedule mixer trucks to maximize efficiency while meeting customer expectations.
Manage and schedule a team of dispatchers to ensure smooth operations.
Qualifications
Minimum 5 years of prior dispatch experience required
Strong computer skills, including proficiency in Microsoft Office.
Ability to work flexible hours, including Saturdays, in a fast-paced environment.
Excellent communication and customer service skills.
Strong organizational skills and ability to manage multiple priorities.
Problem-solving, decision-making, and critical-thinking abilities.
Proficiency in reading maps and interpreting directions.
Ability to pass pre-employment drug screening and background check.