Job Summary
We are seeking a motivated Concrete Dispatch Manager to lead our central dispatch team, overseeing the scheduling and delivery of ready-mix concrete.
This role requires strong leadership, exceptional communication skills, and the ability to thrive in a fast-paced, dynamic environment. Acting as the central liaison between customers, drivers, plant managers, and sales teams, you will ensure efficient, on-time deliveries while maintaining outstanding customer service.

Key Responsibilities

• Team Leadership: Manage, train, and delegate tasks to a team of dispatchers, ensuring smooth operations.
• Order Management: Receive and process customer orders accurately, provide detailed instructions to drivers and address any order changes promptly.
• Scheduling: Schedule mixer trucks efficiently to meet customer needs and optimize fleet performance.
• Customer Interaction: Communicate professionally with customers regarding orders, delivery status, and value-added product recommendations.
• Coordination: Act as the central point of communication between drivers, plant managers, quality control, sales, and customers.
• Operational Oversight: Monitor daily dispatch activities to ensure deliveries are completed on time and operations run smoothly.
• Problem Solving: Resolve delivery issues, driver challenges, or scheduling conflicts in real time while keeping management informed of critical changes.
• Compliance Management: Ensure adherence to transportation regulations, company policies, and safety standards.

Qualifications
Education:  HS diploma or GED required
Preferred Degree in Construction, Management, Business or related

Experience:

• 3–5 years of concrete dispatch or related industry experience.
• 3+ years of management experience preferred.
• Skills:
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and dispatching systems.
  • Strong verbal and written communication skills.
  • Ability to multi-task and remain calm under pressure.
  • Exceptional problem-solving and analytical skills.
  • Proficiency in map reading and providing accurate directions.
• Flexibility: Willingness to work flexible hours, including some Saturdays, based on delivery schedules, business, or customer needs.

Benefits

• Competitive salary
• 401(k) retirement plan
• Profit-sharing opportunities
• Medical, dental, and vision insurance
• Paid time off (vacation and holidays)
• Employee Assistance Program (EAP)

Join a locally owned company that values teamwork, customer satisfaction, and operational excellence. You’ll play a pivotal role in keeping our operations efficient while contributing to a positive, professional work environment.

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