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Ready Mix Cusotmer Service Manager

Orange City, IA
Must have customer/call center experience.
Construction / Building Materials / Ready Mix Concrete experience. 

Other Requirements: 
  • Bachelor's Degree or equivalent experience is preferred
  • Ready Mix Concrete Industry experience: 5+ years of sales and operations 
  • Command batching system experience required
  • Strong leadership, management, interpersonal, analytical, and computer skills
  • Able to interact and clearly communicate with internal and external personnel, customers, and supporting agencies.

Responsible for servicing customers and support sales staff through the processes and systems related to customer service. 
 
Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. 
 
Staff department and provides team members with guidance, direction, motivation with appropriate training and tools to succeed. 
 
Develops benchmarking performance reports for measurement of sales activity and operations performance.
 
Externally, interact closely with vendor personnel to build solid mutual partnering relationships. 

Maintain regular communications to ensure full awareness of system enhancements and functionality. 
 
Cement Recruiter operated by Harpe & Associates, Inc., are high performing Recruiters with over ninety years domestic and international experience in all facets of talent acquisition, recruiting and succession planning for heavy industrial manufacturing sectors of cement, lime, aggregates, minerals, metals, large project construction, pulp/paper, food, animal feed, automation, control systems enigneering, and equipment fabrication.  How can we help you today?

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